Privacy Policy

At Gluco, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and related services (collectively, the "Services").

By using Gluco, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

We may collect the following information when you create an account or use the Services:

• Email address and account credentials
• Profile information such as age, health goals, and dietary preferences

Health & Nutrition Data

If you choose to use certain features, we may process:

• Meal and nutrition data you log
• Food images you submit for analysis
• Glucose-related insights generated based on your inputs

Gluco processes this information to provide personalised insights. Gluco does not provide medical advice.

Usage & Device Data

We may automatically collect:

• App usage patterns and feature interactions
• Device type, operating system, and app version
• Anonymous diagnostic and performance data

2. How We Use Your Information

We use your information to:

• Provide and improve AI-powered meal analysis and recommendations
• Generate personalised insights and progress tracking
• Operate, maintain, and enhance the Services
• Communicate important account-related information
• Provide customer support

We do not use your data for advertising purposes.

3. AI Processing & Meal Images

Meal images and related data are processed using secure AI systems to generate nutritional insights. Images are processed securely and are not used for unrelated purposes.

We do not retain meal images longer than necessary to provide the requested analysis.

4. Data Sharing & Third Parties

We do not sell your personal information.

We may share information only in the following limited circumstances:

• With trusted service providers who support core app functionality (under strict confidentiality and data protection agreements)
• To comply with legal obligations or enforce our Terms
• With your explicit consent
• In anonymised and aggregated form for analytical or research purposes

5. Data Security

We use industry-standard technical and organisational safeguards to protect your data, including encryption in transit and at rest. While no system can guarantee absolute security, we take reasonable steps to safeguard your information.

6. Data Retention

We retain personal data only for as long as necessary to provide the Services or comply with legal obligations.

If you delete your account, we will delete or anonymise your personal data within 30 days, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Object to or restrict certain processing activities
• Request data portability

You can exercise these rights by contacting us at the email address below.

8. Children's Privacy

Gluco is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that such data has been collected, we will take steps to delete it promptly.

9. International Data Transfers

If you access Gluco from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the app or by email. Continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
📧 info@glucoapp.ai